Mr. William Stewart
Abgeschlossen
I have been charged £85.99 for renewal that I did not authorise! Please refund the money or I shall report Avira to Ofcom!!
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Hello William,
Please log in to your customer account with the access data you used when you placed your order. With the correct access data (e-mail address used when ordering and your password you selected for this license), your license will be displayed. The correct email address is important, especially if several email addresses are stored in the customer account at Avira, and please check if all of them are verified.
Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. Under Subscriptions, this is then displayed in the customer account.
You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
Please have a look at the information, maybe there is already a solution:
If something is still unclear, please let us know, we are pleased to help.
Many greetings with best wishes for the new year!
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