Suscription not activated

Abgeschlossen

Francisco Javier Moreno Quevedo

• 29. Dezember 2021 13:37

You have charged me the automatic renewal of my suscription through Paypal on December 24 and my subscription does not appear renewed. What do I have to do?

Ja 0 Nein

• 

  pascha45

  • 31. Dezember 2021 09:22

  Hello Francisco Javier,

  Please check your license renewal in your customer account with the email address you used for the 1 order.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  If you have entered the delivery address in the PayPal order process:
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  With the email address, you used for the 1st order and the password you chose yourself, the subscription should be displayed at
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  If something is still unclear, please let us know, we are pleased to help.

  Best regards and best wishes for the New Year.

  Ja 0 Nein

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