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Permanently deleted user

• 30. Januar 2022 17:19

I log into my account and I can´t see my sunscription. I paid for a phamtom subscription

I AM using the right Email and i have been charged for the subscription.

 

 

Ja 0 Nein

• 

  pascha45

  • 12. Februar 2022 09:39

  Hello Aura,

  You have  2  e-mail addresses stored in your customer account. Please log in to your customer account with the email address you used to order the license 
  and verify this email address. After that, the license will be displayed, and you can use it.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address.

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  If something is still unclear, please let us know, we are pleased to help.

  Best regards and have a nice weekend

  Ja 0 Nein
• 

  Permanently deleted user

  • 12. Februar 2022 12:27

  I have now checked both accounts. There is NO Phantom which is what I wanted to buy.  I tried to get the refund when i cancelled the subscription which was for an antivirus I DID NOT want. 

  Can I get the refund soon? Otherwise i will just leave the longest possible negative review in all the blogs anf forums i have found. 

  Ja 0 Nein
• 

  pascha45

  • 12. Februar 2022 13:57

  Hello Aura,

  Your annoyance is understandable.

  You probably accidentally overlooked the information we sent you about this forum.

  We do not have access to your account, we are a public user2user forum.
  We have no documents from your account to initiate a refund, this can only be done via support. We also do not have the authorization to do so.
  As you write, you have tried to get a refund. After that, you must have your data.
  Log in with the email address you used to order the license and to which the invoice was sent. 
  Then you can find your license in your Avira account.

  Here is some more information, maybe you will find your solution:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Kind regards and have a nice weekend

  Ja 0 Nein
• 

  Permanently deleted user

  • 16. Februar 2022 09:30

  The problem is there no direct way of contacting your company. Can you give me a direct mail to contact them? cancel the subscription, and ask for a refund?

  Thanks

  Ja 0 Nein

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