avira phantom vpn refund for wronfull subscription

Abgeschlossen

Permanently deleted user

• 31. Januar 2022 22:37

I wrongfully discovered that avira had passed a phantom vpn purchase onmy visa card by the automatic way, i have been trying all day to get in touch with a real person but still do not have gotten an answer for my cancellation, in the meantime avira is musing my funds without any answer to my loops in the support system as i try to reach out and get a refund for this mistake...

Ja 0 Nein

• 

  pascha45

  • 1. Februar 2022 05:01

  Hello Claude,

  Please check if you have deactivated the automatic license renewal.
  Below you will find a description if the automatic license renewal was not set by you as desired and how to proceed afterwards.
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please log in to your account with the email address you used to order the license. This is very important, you have at least  3  email addresses in your 
  customer account at Avira. Only with the correct email address - the one you used when ordering - you will get in contact with the support.

  You have already contacted the support and created a ticket there. You are writing here in a publicly accessible forum, the community, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR.   
  Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  It would make sense to continue to contact the support in your ticket created by you, there are your contract documents, to which we have no access from the Community here.

  Kind regards

  Ja 0 Nein

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