Purchase of Avira Antivirus Pro
Abgeschlossen
Hi,
I have purchased Avira Antivirus Pro and reference number is 313xxxxxx but I am not able to see any active plans on the dashboard and it says plan is expired but I have purchased in the month of January 2022. Please need assistance from your side.
Regards
Sunil
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Hello Sunil,
We have removed the reference number for your security.
Please log in to your Avira customer account atwith the email address, you used for the purchase.
At https://my.avira.com/en/dashboard/subscriptions/tabs/plans your license will be displayed and can be installed from there.
Here, you can find instructions for the installation:
If something is still unclear, please let us know, we are pleased to help.
Many greetings
-1 -
In subscription tab I am not able to see any active subscription to install the suite but I have purchased it earlier. Please help.
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Hello.
I have exactly the same issue as described, there has been a verification mail after my purchase and also, the payment is done.
Sometimes the app seems to recognize a pro version but more often, I am asked to upgrade. But how am I supposed to if I already have the upgrade?And I can't even use the premium support features although I paid.
Please help with this issue. Thanks
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Hello Dan S,
Is the subscription displayed for you and should be recognized as Pro version only sometimes?
Unfortunately, the description is not completely understandable.First, some questions, without which we cannot get a picture of your request .
- Which OS is installed on your system? (exact version with current version number)
- Is your license displayed in your customer account under subscriptions?
- Did you install the software from your customer account under "Subscriptions" by clicking on "Install"?
Please describe exactly what you did during the installation.
Did you follow these instructions? See:If you are correctly logged in to your Avira customer account with the email address (which was used for the order) and the password you chose, your license will be displayed at
https://my.avira.com/en/dashboard/support/tabs/support.
Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.If the subscription is not displayed there, the access data is not correct.
The support team can also only be reached with the correctly used access data at
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
You are writing here in a public forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can only be handled by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.
If something is still unclear, please let us know, we are pleased to help.
Many greetings and have a nice Sunday
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@ Sunil
Hello Sunil,
Please check if you purchased in January the version Avira Prime or the version Avira Pro version. This is important that the correct Avira version is specified.
After the purchase, did you log in correctly to your customer account with the email address (that you used when purchasing the license) and a password that you chose?
Then the subscription is displayed at https://my.avira.com/en/dashboard/subscriptions/tabs/plans
If the subscription is not displayed there, the access data is not correct!You only write that nothing is displayed under Subscriptions. What did you do to log in correctly?
Unfortunately, without correct registration, installation is not possible.Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used during the purchase and is automatically activated under this email address.
Here you can find instructions for the Prime version, everything is there described in detail:
How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | AviraPlease let us know if you followed these instructions.
Many greetings and have a nice Sunday
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