License automatically renewal
Abgeschlossen
When i followed the steps to cancel the automatic renewal , i get a page saying none of my devices are protected by avira. yet i got a e mail saying my license will automatically be renewed and the money will be taken from my account. I do not want to renew this license. I also found it impossible to get any customer support to deal with this issue. When i go to renewal settings or subscription on the home page , they dont lead to an option to automatically cancel the renewal.
Shit service, very frustrating..
-
Hello Justin,
The service is not always the culprit when something does not work...
Please log in to your customer account with the email address you used to order the license.
You have 2 email addresses stored in your Avira customer account.
Each subscription purchased in the Avira online store is assigned to a customer account, which is always registered to the email address used for the purchase and is automatically activated under this email address.
Please check your email addresses, and also if they are verified by you.If you are logged in with the correct e-mail address, your subscription will be displayed under Subscriptions, and from there you can deactivate the automatic license renewal:
https://my.avira.com/de/dashboard/subscriptions/tabs/plans
If the subscription is not displayed there, the access data is not correct.
Please have a look at the information, maybe you will find a solution:
FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | AviraIf something is still unclear, please let us know, we are pleased to help.
Kind regards and have a nice Weekend
0 -
All mails i received were on my gmail account from which i followed your links.I was logged in on my gmail account with my name on the top right hand corner, and i couldn t cancel my renewal. Yesterday i got my FIRST mail from ye at 20.44 on my yahoo account after I made my complaint and cancellling my renewal was simple, not the same bullshit scenario i had on my gmail account. Ye still went on to renew my account when i stated above very clearly that 'I DO NOT WANT TO RENEW THIS LICENSE',
Why did ye renew the license?
Have a nice Weekend
0 -
Hello Justin,
Again, please log in to your account with the email address you used to order the license. Check that both emails are verified by you. Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.
Premium customers with active license can contact the support-team directly:
- https://my.avira.com/de/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
We have already provided you with instructions on how to deactivate the automatic license renewal. Again:
FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | AviraUnfortunately, we do not have access to your account, questions about your subscriptions can only be answered by support. Thank you for your understanding.
Greetings and have a nice Sunday
0
Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.
Kommentare
3 Kommentare