cancel the contract

Abgeschlossen

Paloma Suazo

• 8. März 2022 11:11

Good afternoon. I want to cancel my subscription, but I can’t do it from my account. I guess it’s because I’m still in free trial time. How can I do it then?

Ja 0 Nein

• 

  pascha45

  • 8. März 2022 13:20
  • Bearbeitet

  Hello Paloma,

  Have you logged in to your customer account?
  Unfortunately, you have not entered any information about your operating system (exact version number) or the Avira version you ordered.
  Here you can find the guidelines of the community: How do I create a post?

  https://support.avira.com/hc/en-us/articles/360003513157-Avira-Community-Guidelines

  You have 2 email addresses in your Avira account. Check if they are both verified.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. Please log in to your customer account with the email address you used to order the license.

  With correct login, your order is displayed under Subscriptions

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans.

  If nothing is displayed there, your access data is not correct. 

  Here are the instructions for cancellation: 

  https://support.avira.com/hc/en-us/articles/360001045178-How-do-I-cancel-my-Avira-subscription- 

  If something is still unclear, please let us know, we are pleased to help.

  Many greetings

  Ja 0 Nein

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