Avira renewed in error

Abgeschlossen

Hope Thigpen

• 30. März 2022 23:05

You renewed Avira on an old computer which is not in service any more. Please refund the fee.

 

 

Ja 0 Nein

• 

  pascha45

  • 31. März 2022 05:22
  • Bearbeitet

  Hello Hope,

  Please log in to your customer account with the email address you used to order the license. Your license will be displayed under Subscriptions:
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans 

  There you can find the license and set it for automatic license renewal according to your wishes.
  Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Unfortunately, we cannot initiate a refund for you.

  Below, you will find all the descriptions of how to cancel your subscription and how to request a refund:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  You are writing in a public forum, personal data cannot and must not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can only be handled by the support team via your customer account via email in accordance with the GDPR. Thank you for your understanding.

  We regret that we cannot help you with your refund request. We are not authorized to do so here - in a publicly accessible forum.

  If something is still unclear, please let us know, we are pleased to help.

  Many greetings

  Note: We have seen that you have also started contacting the support and have already created a ticket there.

  Ja 0 Nein

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