Mr P badman

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Peter Badman

• 31. März 2022 20:40

Can't contact Avira and would like a refund on the unauthorized subscription

Ja 0 Nein

• 

  pascha45

  • 1. April 2022 04:20

  Hello Peter,

  Unfortunately, you did not tell us the version of the Avira subscription.
  Please log in to your customer account with the email address you used to order the license. After that, the ordered version will be displayed in your customer account under Subscriptions:
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed there, your access data is not correct.
  You have 2 email addresses in your Avira account. Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  You are writing here in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. Questions about your license or payment processing can unfortunately only be handled by the support team via your customer account via email in accordance with GDPR. Thank you for your understanding.

  If you have entered the correct email address when placing your order, you can contact Avira, cancel your license according to the following instructions and also initiate a refund.
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, we do not have access to your account here in the community. Thank you for your understanding.

  If something is still unclear, please let us know, we are pleased to help,

  Kind regards

  Ja 0 Nein
• 

  pascha45

  • 7. April 2022 05:41

  Hello Peter,

  You have unfortunately replied with a "no-reply" email. This is a notification email that only serves to inform you about a new comment in your post.

  In addition, it is also described, it says:

  "You are receiving this notification because you signed up for post updates.

  Please do not reply to this message.

  Email replies will not update the Help  Center content."

  
  The "no-reply" emails are immediately deleted and not included in the post.
  This information will not be read. 

  Please post questions or information only in the provided fields in your post.  Thank you for your understanding.

  Kind regards

  Ja 0 Nein

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