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    pascha45

    Hello Renzo,

    Unfortunately, we cannot identify your request based on your documents, and we cannot form a picture with the documents provided to us. We do not have access to your customer account or your installation.
    Here you can find the Avira Community Guidelines, see: "How to create a post."

    Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

    Premium customers can contact the support team directly under "Support" from their customer account. The support team has access to your data, which we unfortunately do not have here in the publicly accessible forum.
    Thank you for your understanding.

    Many greetings

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