Cancellation and refund
Abgeschlossen
I have been charged $259.99 for an account I was not aware I had. I want to stop this account a receive a reund of this charge.
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Hello Nancy,
You are writing here in a publicly accessible forum, personal data can and may neither be questioned nor answered in this forum in accordance with the Data Protection GDPR. Questions about your licence or payment processing can unfortunately only be processed by the support team via your customer account by e-mail in accordance with the GDPR. Thank you for your understanding.
Please have a look at the information, maybe you will find your solution:
We do not have access to your customer account from this public forum, this can only be initiated via the support team. You can contact the support team directly from your customer account under "Support", and also under
- https://my.avira.com/en/dashboard/support/tabs/support
- or
- https://support.avira.com/hc/en-us scroll down to Contact Avira
Unfortunately, your request can only be processed by the support team based on the contract documents available there for your licence. Thank you for your understanding.
If anything is still unclear, please let us know, and we will be pleased to help.
Best regards
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