Charged for subscription for but I only have free subscription
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Hello Lisa,
Unfortunately, we can't get a picture of your issue with the information you provided.
Here are the Avira Community Guidelines, see "How to create a post".
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | AviraIt would be very helpful to provide us with meaningful information for the questions about the license and installation, so that we can get an idea of your question. If your access data is known and used correctly, the license should be displayed, should be able to be installed and support should be available.
You have 2 e-mail addresses stored in your customer account.
Please make sure that you are logged in at
https://my.avira.com/de/dashboard/home
with the access data (e-mail address and your chosen password) with which you have previously purchased Avira.
Afterwards, your license will be displayed in your customer account under Subscriptions and you can install directly from there or contact the support:
https://my.avira.com/de/dashboard/subscriptions/tabs/plans
If it is not displayed, the access data is not correct. Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
If anything is still unclear, please let us know with precise details, we will be pleased to help.
Many greetings and a nice weekend
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Hello Lisa,
You're very pleased. Thank you for the positive feedback.
Unfortunately, you replied with a "no-reply" email. This is a notification e-mail, which only serves to inform you about a new comment in your post.
If anything is ever unclear, please let us know, you know the way to us.
Many greetings and have a nice weekend
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