Cancellation and refund page DOESN´T WORK

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Silvia Miguel

• 4. Juli 2022 11:37

Please I need help to get a cancellation and refund as the link to do it bounces back and I have been trying since yesterday. Could somebody help please?

Thank you

 

Silvia

Ja -1 Nein

• 

  pascha45

  • 4. Juli 2022 18:50

  Hello Silvia,
   
  The behaviour you describe only occurs if the registration is not correct, if the e-mail address and the password you chose for the previously purchased subscription do not agree with the access data.

  Please make absolutely sure that you have registered at 

  https://my.avira.com/en/dashboard/home

  with the access data (email address and your chosen password) with which you previously purchased Avira.

  Afterwards, your license will be displayed in your customer account under Subscriptions and you can cancel the subscription directly from there and also contact the support:

  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed, the access data is not correct. Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
  Here you can find the instructions for cancelling your subscription:

  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  and here for the refund:

  Request a refund for your Avira order – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards

  Ja 0 Nein

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