automatic renewal

Abgeschlossen

Nicolás Salas

• 5. August 2022 17:40

an automatic charge was made to my card and since I changed my laptop I don't have the service and I don't want that service anymore and I don't plan to continue paying for this service and since there is no way to contact them what they do seems like a fraud

Ja 0 Nein

• 

  pascha45

  • 6. August 2022 16:45

  Hello Nicolás,

  There are certainly ways to get in touch with Avira.

  You have 3 e-mail addresses stored in your Avira customer account. One of the 3 e-mail addresses probably has a typing error in your name! Before you suspect and express further suspicions about bad practices, please first check your own personal order data.
  Here, the community is a publicly accessible forum, we have no access to your customer account and your personal data. You are writing in a public forum.

  Please have a look at the following information, maybe you will find your solution there:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please log in to your customer account with the access data (e-mail address and the password you have chosen) with which you have ordered the subscription. Your license will then be displayed in your customer account at  https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  and from there you can make settings in your customer account as desired and contact the Avira Support Team directly under "Support", correctly logged in also under

  • https://my.avira.com/en/dashboard/support/tabs/support
  • or
  • https://support.avira.com/hc/en-us   scroll down to Contact Avira

  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards and have a nice weekend

  Ja 0 Nein
• 

  pascha45

  • 20. August 2022 07:37

  Hello Nicolás,

  You have unfortunately replied with a "no-reply" email. This is a notification email that only serves to inform you about a new comment in your post.

  In addition, it is also described, it says:

  "You are receiving this notification because you signed up for post updates.

  Please do not reply to this message.

  Email replies will not update the Help  Center content."

  
  The "no-reply" emails are immediately deleted and not included in the post.
  This information will not be read. 

  Please post questions or information only in the provided fields in your post.  Thank you for your understanding.

  Kind regards and have a nice weekend

  Ja 0 Nein

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