Refund

Abgeschlossen

Permanently deleted user

• 27. August 2022 10:43

Good day Avira!

I unsubscribed Avira few month ago

however,  22th august. Avira take my money

but my acount does not activate Avira subscribe

plz refund it

Ja 0 Nein

• 

  pascha45

  • 27. August 2022 12:32
  • Bearbeitet

  Hello 울루쿨라바 울룸부,

  You are writing here in the Avira Community, a public forum. Unfortunately, we do not have access to your customer account, to your license.
  Please log in to your customer account with the access data (e-mail address with the password you have chosen for this purpose) with which you ordered this subscription.
  The subscription will then be displayed at
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans
  and can be deactivated or extended according to your wishes.
  Please have a look at the information, maybe you will already find your solution:
  FAQ: License renewal and return/cancellation – Official Avira Support | Knowledgebase & Customer Support | Avira

  Questions about the license or the payment process can only be answered by the support team via your customer account by e-mail in accordance with GDPR. We are not authorized to change your settings, we do not have access to them. Thank you for your understanding.
  If anything is still unclear, please let us know, we will be pleased to help.

  Kind regards and a nice weekend

  Ja 0 Nein

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