Avira is blocking applications from staying open

Abgeschlossen

Kyle Weaver

• 24. September 2022 08:47

I was playing a game and it crashed multiple times so after researching I found out that you can see why it crashed in Event Viewer. I looked and it said "this security permission" so I contacted windows and windows told me to come here, Also Avira says it detects a threat but when I scan it finds 0 Is there any way to fix this

Ja 0 Nein

• 

  pascha45

  • 24. September 2022 16:08

  Hello Kyle,

  Unfortunately, neither your picture nor your description can tell us which OS and which Avira version you have installed.
  You have 3 email addresses stored in your Avira customer account, please check whether all email addresses are verified by you. You also have a paid version, have you already installed it correctly?
  Unfortunately, you have not left us any information with which we can recognize which OS and which Avira version you used for the scan.
  Do you get an error message, have you quarantined something?
  Did you have the offending version checked again?
  How do I submit suspicious files and URLs to Avira Virus Lab? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If this version is not objected to, you can also exclude this file from the scan:
  How do I exclude files or processes from scanning? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Here you have 2 instructions for the exact check and for excluding a file from the scan after it has been checked.
  Premium customers with a valid license and correct registration can also contact the support team directly from the customer account under "SUPPORT". From there, you can access your customer account, which is unfortunately not available to us here in the community, a public forum.

  If something is still unclear, please let us know, we will be pleased to help.

  Many greetings and have a nice weekend

  Ja 0 Nein

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