Search tool doesn't find anything

Abgeschlossen

Carlo Leone

• 12. Oktober 2022 16:44

Hello, I am new in this community and I obviously need to search topic, but the search tool in the top of the community page is unable to find even words that I am watching in the same page. Did you already know this?

Regards

Ja 0 Nein

• 

  pascha45

  • 12. Oktober 2022 18:20

  Hello Carlo,

  Your statement:

  
  Search tool doesn't find anything

  we can't quite understand

  The question and the choice of the corresponding area are important for the search. Entering a word has no effect on the search.
  Please describe to us exactly what you searched for and how you searched for it and found nothing.

  Here you will find the community guidelines, see also: "How to create a post?"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have noticed that you have already had extensive contact with questions and have received many answers from the support team. If something is unclear to you, you know the way to support.

  If something is still unclear, please let us know, we will be pleased to help.

  Many greetings

  Ja 0 Nein
• 

  Carlo Leone

  • 13. Oktober 2022 12:09

  Hello Pascha45,

  thank you for the reply and suggestions.  Since you wrote "We" and since you watched to my support tickets, I suppose you are not a common user but an Avira's member. That's great! Maybe useful to see it in your  profile icon.

  Today I have just tried to use again the search bar (by entering single word too, in the same way and place as yesterday) and I have diversely got consistent results. Something has changed and solved the issue.

  Honestly, I was searching help in the community topics because I am disappointed of the answers from the support :-( 

  Regards

  Ja 0 Nein
• 

  Carlo Leone

  • 14. Oktober 2022 10:50

  Hello Pascha45,

  here I am again because today seems to be another negative day for using the search tool. 

  I used the English version of the community. I entered in the search box this strings in two different pages. In the community main page I get many results (more than one page) but NOT the one I know is there.

  

  In the specific topic, I get no result at all, even if the title of the wanted topic is few raws below. 

  

  The topic/post I was searching is titled What Happened to the LOG files folder? located in the Security for Windows section. I don't know what is happening but this tool behaviour doesn't help the community user. Have you any comment or suggestion?

  Thank you and regards

  Ja 0 Nein
• 

  Carlo Leone

  • 27. Oktober 2022 14:29

  My little experience in this community is not happy. Answers by Avira People are often pre-packed. As far I see, topics are too much easily closed without a real solution. As in this case, after that kind of closure nobody reads to further reply messages. No user could help in this issue because it is related to the AVIRA community web site. In this way everything risks to be forgotten.   

  Ja 0 Nein

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