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I just received an email that has caused me a lot of consternation. The email says:
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| For us to ensure you have continuous access to your services, you are charged before the subscription is due to renew. You can always cancel the subscription renewal before the day you are due to be charged for the renewal in your account or by contacting us. In your account, in the Renewal Settings tab, click Cancel Subscription Renewal next to this subscription and confirm cancellation. |
I have never taken out an active subscription, I use the free service. Also, when I go to subscription I cannot tell whether I have an active subscription. I am worried that some mistake has occurred and I am being charged for using the service. Can someone please help out? If there is a subscription active on my account, please cancel it.
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Ok, now it says that my password was compromised in a data breach. Does this mean I have been charged money on my breached account? Can someone please help me with this?
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Hello Simon,
Unfortunately, we can't get a picture of your details. We do not have access to your customer account.
We lack any information about your installation, your OS and your Avira protection.
Have you done a scan? If there are any malware found in the scan, you would have to take care of removing them or even rescuing your system.
Please check your installed subscriptions, you will have received a description of them. Who is the sender of the subscription renewal? Contact the sender. Cancellations are not possible for us in your installations, we have no authorization for this and unfortunately also no access.
We are a public forum, unfortunately we do not have access to your account and your installations.Premium customers with a valid license can contact the support team. Your system can be checked from there. From the community here, a public forum, many things are not to be clarified, personal data may only be processed GDPR-compliant.
So please take care of your subscriptions, the scan of your installation and the claims of the allegedly ordered paid subscriptions. We can surely assume that all updates have been installed by you and that your system has been correctly and currently supplied with updates.We regret that we cannot give you any further recommendations from here with the information we have received.
Many greetings and have a nice weekend
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The transaction ID on my account is:
3xxxxxxx5
It says:
DESKTOP-RxxxxxB
I never paid for this transaction. I have to hope it is just my account they used. I don't have this account linked to any payment methods so I doubt they could use my money, they must have paid for it some other way but I never purchased this.
Can you find anything else out?
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If my account is compromised, maybe you are better to just delete it completely. I am unsure what is going on now.
Simon
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Hello Simon,
For your security, we have removed your personal data regarding your license.
Once again: We do not have access to your customer account, you are writing here in a public forum. Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. We cannot check anything, only you can do that with the data of the alleged order. Thank you for your understanding.Many greetings
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