Windows 7

Completed

Julie Pugh

• November 11, 2022 12:24

Have installed Avira Prime on Windows 7 in the school lab, however it only show Avira Free Security. How do I get Prime to show as the product is activated.

 

thanks

 

 

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• 

  pascha45

  • November 11, 2022 18:06

  Hello Susan,

  If the installed Avira Prime version is not displayed in the customer account, the installation has not been carried out correctly. The Prime version can only be displayed in the customer account if it has been installed correctly.
  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. 
  https://my.avira.com/en/dashboard/subscriptions/tabs/plans

  If it is not displayed there, the access data is not correct.
  Unfortunately, we do not have access to your customer account, the community is a public forum. Questions about the license can only be answered by the support team via your customer account by email in accordance with GDPR.  

  We have noticed that you have already been in contact with the support team and have already received answers. Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT".

  Many greetings and have a nice weekend 

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