Subscription renewed before it was due.

Completed

Eng Cia Ying

• November 18, 2022 11:38

I have an active Avira Prime subscription, which should last until 6th Jan 2023 with transaction ID: 2xxxxxxx6.

I have purchased an additional Avira Prime subscription of 1 year, with reference number: 3xxxxxxx3.

I assumed the new subscription will start only after my current subscription ended.

However the system "renewed" my subscription instantly, and I lost 49 days of my old subscription. 

May I request that the remaining days of my old subscription be added to the new one.

Thank you.

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• 

  pascha45

  • December 28, 2022 19:19

  Hello Eng Cia Ying,

  For your security, we have removed your personal licence data.

  You are writing here in a public forum, we do not have access to your customer account. Your request can only be clarified by the support team. Please log in to your Avira customer account with your access data, your licenses are stored there.
  If something is still unclear, please let us know, we will be pleased to help.

  Best regards

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