2nd Step verification

Completed

Abdallah Abbas

• November 30, 2022 14:40

I am writing from my new account because I do have not access to my main account.

To log in to my main account that was created on my main email address is required to verificate a code that you sent me by SMS to mobile phone number

I have been trying to log in to my account for a few days but I do not receive any verification code to my phone, before it worked and code send but now no any code send to me

I Have successfully activated Two-step verification for my account a month ago and after that I have no longer be able to access my account because I can not receive verification SMS , I have tried it many times and even successfully reset my password but it was unsuccessful, did not receive any SMS.

 So, please tell me how could I get access to my account 

please help me to access my account

Thank you!

 

Yes 2 No

• 

  Anwar Basha Sheik

  • December 25, 2022 11:58
  • Edited

  Same here, not able to log in to the main account. I too have signed in with a different account. This is really unbelievable. Tried using Chat with us option; unbelievably that is another disaster. Appreciate it if there is a phone number to reach them.

  Yes 0 No
• 

  pascha45

  • December 26, 2022 08:13

  Hello Anwar,

  You are writing here in the community, a publicly accessible forum, unfortunately we do not have access to your customer account.
  To contact support, it is urgently necessary to log in to your customer account with the customer data you selected (email address and the password you selected for this license), with which you previously purchased the Avira license. Especially if 2 e-mail addresses are stored in the customer account. 
  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
  Questions about the license or Avira payment processing can unfortunately only be handled by the support team via your customer account by email in compliance with the GDPR.
  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT", by phone, chat and email.
  In the chat, it is important to state the correct reference number of your license. This enables the support team to contact you by e-mail if you have confirmed this offer to contact by e-mail using your licence number. If you do not wish to be contacted by e-mail as a Premium customer, you can decline this offer. Leaving the chat without correct information on how to solve the problem is neither helpful nor expedient. 
  Thank you for your understanding.

  Kind regards and a Merry Christmas

  Yes 0 No
• 

  Anwar Basha Sheik

  • December 26, 2022 09:28

  Hi,

   

  Thanks for the response. I am aware that I am posting on the public forum. I have my email account for my.avira.com account under which I have Avira Prime License. Unfortunately because of 2nd verification code not able to log in to any of the services of Avira even for support. So I don't know where to start. The chatbot is another fun of no use. Please advise or share an email where I can reach out for support. Appreciate your assistance

  Yes 0 No
• 

  pascha45

  • December 26, 2022 11:19

  Hello Anwar,

  If you do not end the chat before the end, but wait until you are offered a connection to support, the support team will contact you.
  With the information of your reference number in the chat, it is obvious that you have a license and your question would be forwarded with your consent. In the chat, you can enter your licence data. Only in the public forum is no GDPR-compliant security offered - just a public forum.
  We do not understand the information about the verification code. Have you checked your registered mobile phone number? (SMS confirmation)
  Unfortunately, we could not help you directly. If you do not get in contact with the support, please contact us again. We would then create a ticket for you with the support team after you have given us your consent so that the process can be carried out in a GDPR-compliant manner. After that, the support team would contact you via email using the email address provided here to exchange the required data. We are awaiting your feedback.

  Best regards

  Yes 0 No

Please sign in to leave a comment.