[System Speedup] said not Pro Version after install few days

Completed

天赐 杨

• January 05, 2023 17:39

As title I said,my account already has system speedup pro sub,and it still in sub and will expired after 167 days.

After I install avira and open speedup,it was pro status,but after few days i open it just now,it in pro status but when i use find large folders function,it suddenly switch to [get pro] status and lost my account info.After about 10min my account info back but still say i need to [get pro].

Anyone can tell me what happened and how to reback to pro status?

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• 

  pascha45

  • January 06, 2023 07:42

  Hello 天赐 杨,

  Unfortunately, we cannot form a picture of your descriptions based on your information. You did not provide any information about your installed OS, so we can't tell what happened to your installation.

  Please check the correct registration of your license and your installation according to the following instructions:

  How do I buy and install Avira System Speedup Pro? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If your registration is correct, the behaviour you describe cannot normally occur. 
  You are writing here in the community, a public forum, unfortunately we do not have access to your installation and your customer account.
  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "SUPPORT".

  Many greetings

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