billed twice, now what?

Completed

thomas furtado

• January 11, 2023 20:32

My trial period ended, and I was expecting to be automatically on the tenth, but instead, the service just stopped working. After repeated efforts to renew from teh program, I gave up and bought a year subscription (for $40 less than the renewal was going to be adding insult to injury!) then the next day, I got a notice that my program had been renewed. so now I have been charged twice!  Getting help from within your program seemed futile. how do i get one of these charges reversed???

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• 

  pascha45

  • January 12, 2023 11:18

  Hello Thomas,

  You are writing here in the Avira Community, a public forum. We do not have access to your customer account.
  Unfortunately, questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.

  Here you can find instructions on how to cancel, see:
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira

  and for a refund, see:
  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have noticed that you have already contacted the support team, created a ticket and received an answer.
  You will receive further information from the support. Thank you for your understanding.

  Best regards

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