Avira email monitoring Question

Completed

Stuart Shaw

• January 12, 2023 14:59

After not finding any relevant info via online support search,  I thought the community might be able to help me.  I have a Prime subscription and am using Avira on 3 of my computers, one which is used by my wife. When I setup my account I know Avira started monitoring my account email address for breaches on the web.  I also know I can edit the email address monitored.  My question is....

Is it possible to have Avira monitor more than one email address simultaneously.  If possible, I would like to be able to add an ADDITIONAL monitored email address for my wife's email.  Any help available on my question?  If the answer is yes could you please provide some guidance of where?how to do this?   If the answer is no, does anyone know or think Avira might modify the program to allow additional concurrent email monitoring at some time in the future??

Thanks for reading my post and considering my questions.

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• 

  pascha45

  • January 12, 2023 15:59

  Hello Stuart,

  Unfortunately, you have not described to us how many devices your purchased license is intended for.
  Initially, the monitoring is only valid via 1 e-mail address, i.e. that of the licence holder. 
  Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "SUPPORT".
  https://my.avira.com/en/dashboard/home

  Based on your contract documents, which we do not have access to here in the publicly accessible community, the support team will be able to provide you precise information on your question. They will also tell you for how many e-mail addresses the paid version is offered:
  https://my.avira.com/de/dashboard/identity-assistant/tabs/

  In your customer account, you will find a description in the left bar by clicking on "Identity Assistant".

  You will receive exact information from the support team whether and how you can set up Identity Assistant according to your wishes.
  If something is still unclear, please let us know, we will be pleased to help.

  Best regards

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