I would like to cancel my ties with avira forever please.

Completed

Kristijan Krezić

• February 09, 2023 13:33

Hello again, I would like to cancel my avira subscription if there is any. I have already canceled my subscription and when I access my account and go under subscriptions there it is written that I dont have an active avira subscription but recently I got an email stating that my card cant be billed so I am wondering why would my card even tried to be billed if I am not subscribed and dont use avira on any device. Please help me solve this problem by permanently unsubscribing me from avira and removing any existing ties with me and avira. Thank you for your assistance and help me solve this problem and have a nice rest of the day. Kristijan.

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• 

  pascha45

  • February 09, 2023 18:09

  Hello Kristijan, 

  You can check whether there are still Avira subscriptions in your Avira customer account.
  You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, we do not have access to your customer account. You have left  2  e-mail addresses in your customer account, you can check your accounts, unfortunately we do not have access to this public forum. 
  Questions about the license or the payment process can only be answered by the support team via your customer account by email in accordance with GDPR.
  Only you can check whether other licences are activated by you. Check your accounts and set them according to your wishes, we have no authorization to change settings for you or to cancel your license, only the licensee can do that. 
  Premium customers with a valid license and correct cancellation can contact the support team directly from their account. Thank you for your understanding.

  Kind regards

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