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Hello Lan T,
Unfortunately, you did not specify where you purchased the Avira Mobile Solution Prime upgrade.
You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, we have neither access to your customer account nor to the installation of your license.
Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
We have also seen that you have already contacted the support. Unfortunately, questions about the license, payment processing or installation can only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.Best regards and have a nice weekend
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