No longer able to access Avira Password Manager

Answered

Eric Hanson

• February 17, 2023 06:33
• Edited

I'm using the free version of Avira Password Manager.  This has been working fine for quite some time - perhaps close to a year.   I use across multiple platforms - PC (Windows 11) and Tablet/Phone (IOS).

Suddenly on 2/15/2023, I was unable to open Avira Password Manager.  I've seen some message that something has "expired" - unfortunately, I was unable to capture a screenshot.  I no longer am able to put in my master password.

Is there a limited time we can use the free version?   Are we forced to upgrade to the paid version.

I'm hoping there's a simple solution here that doesn't require me to move to a new password manager and reset all my passwords.

Yes -1 No

• 

  Eric Hanson

  • February 18, 2023 18:30

  This issue no longer exists.   I'm not sure what may have resolved the issue.

  I rebooted my PC.   When I logged into Avira (using new password created using forgot password because Avira PWM was no working), it now prompted me again for my master password which I remembered.

  I went to my other devices (iPAD, iPhone) and did the same...

  - logged into Avira with reset PW

  - It prompted me for master PW which I put in

  - it prompted me to enable Touch ID (which I had enabled earlier)

  Seems all is working fine.    Not sure how to mark this post as Resolved.

  Yes 0 No
• 

  pascha45

  • February 18, 2023 18:54

  Hello Eric,

  Thank you for your detailed description of how the error was corrected - even if it is difficult to understand what exactly was the reason for the correction
  Other users have the opportunity to try this method as well, following your well-described procedure.
  Many thanks for your help.

  We have marked your contribution as answered. 

  Kind regards and have a nice weekend

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