Unauthorised credit card payments taken by Avira

Completed

Michael Shervell

• February 24, 2023 05:28

I subscribed to  Avira in July 2022.   Payments have been taken from my credit card since then in excess of $600 USD.  How can I obtain a refund?

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• 

  pascha45

  • February 24, 2023 07:39

  Hello Michael,

  Here you will find a description of your settings for automatic licence renewal.
  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  At the time the automatic renewal was issued, the automatic renewal was probably activated according to your settings in your customer account. Please take a look at your settings. Unfortunately, we do not have access to your customer account in this public forum, this setting is also stored with the support.

  Here the publicly accessible Avira Community is unfortunately no way to contact Avira Support directly.
  Questions about the license can only be handled by the support team via email in accordance with GDPR.

  Here you can find instructions on how to cancel the automatic licence renewal:
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira
  Here are the instructions for the refund:
  Request a refund for your Avira order via email – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have also seen that you have contacted support and created a ticket there. It would be helpful if you would only write with one customer contact to avoid duplicate processing. Thank you for your understanding.

  Kind regards

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