Slow my pc down

Completed

stst stst

• April 04, 2023 09:46

I bought your package a while back,(4 months?) After installation it slowed my pc down in such a way that i couldn't use it. So i uninstalled Avira. Is it possible to do a refund?

Opperating system: windows 11 Pro

Pc Spec: 9th gen, Processor    Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz, 2904 Mhz, 6 Core(s), 6 Logical Processor(s)
BaseBoard Product   Asus TUF Z390-PRO GAMING

32 gig memory

Graphix Rx 570 series

Thanks

 

 

Yes 0 No

• 

  pascha45

  • April 04, 2023 11:10

  Hello stst stst,

  You are writing here in a public forum. Unfortunately, we do not have access to your customer data and your installation.
  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "SUPPORT".

  We have also seen that you have already contacted the support team. From there it is possible to get access to your account and your installation. Questions about the license and your installation can be answered by GDPR-compliant support via email. Thank you for your understanding.

  Best regards

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