Avira password manager android something went wrong

Completed

John Matzik

• May 25, 2023 16:09

My Android app since yesterday cannot open after step entering master password saying just something went wrong. After trying again I get same message with contact support option. On PC works fine. Was working fine on mobile for months (Xiaomi 11 lite 5g NE) and had used it constantly filling password fields automatically. I cleared app data, uninstalled, rebooted phone, installed again but after successful login and asking master password I get same message "Something went wrong". Any help/suggestions? Is this a bug maybe of latest version?

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• 

  pascha45

  • May 25, 2023 19:02

  Hello John,

  You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, we do not have access to your account or your installation.
  Information about this behavior and the error message can be given by the support, from there your installation can be checked.
  Premium customers with a valid license, correct registration and subscription reference number can contact the support team directly from the customer account under "Support". Thank you for your understanding.

  Many greetings

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