Unauthorized Avira Security Transaction

Completed

Amy Handbury

• June 04, 2023 18:24

I was charged for a yearly Avira Prime subscription, which I cannot afford, I don't have any active subscriptions nor was I made aware of this charge, this is highly illegal, and I need that money back.
I shouldn't have been charged for a non-existent subscription which I do not need nor want.

 

Yes 1 No

• 

  pascha45

  • June 04, 2023 21:18

  Hello Amy,

  You have 2 email addresses stored in your customer account. Please check your e-mail address, with which the license was ordered by you, also essential, whether this is verified by you.
  There you will find in your customer account your setting for automatic license renewal, which can be set by you according to your wishes.
  How do I disable or enable Automatic Subscription Renewal of my Avira product? – Official Avira Support | Knowledgebase & Customer Support | Avira
  The announcement of the license renewal will be sent to the e-mail address with which the license was ordered and is therefore stored there in your customer account.

  You are writing here in the Avira Community, a publicly accessible forum, we have neither access to your customer account nor to your installation. Questions about the license or payment processing can only be handled by the support team via your customer account via email in accordance with GDPR.

  Premium customers with a valid license, correct registration and the subscription reference number can contact the support team directly from the customer account under "Support", by email and by chat. We have also seen that you have already contacted the support team.

  Here you can find instructions on how to cancel your license and get a refund:
  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If anything is still unclear, please let us know, we will be pleased to help.

  Best regards

  Yes -1 No

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