prime account

Completed

Steven Henson

• June 10, 2023 17:36

been charged 85 quid but still only getting free usage on virus checks

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  pascha45

  • June 11, 2023 07:59

  Hello Steven,

  Unfortunately, we do not fully understand your information. You have received the Avira Prime license for this money, as you ordered it.
  Please log in to your customer account with the email address you used to order the license.
  You have 3 email addresses in your customer account, please check if they are all verified by you.
  Probably you have activated the automatic license extension, you will be informed about the settings during your 1st order.
  Here you can find a description:
  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Below you will find information about automatic license renewal and automatic delivery to your Avira account.
  Here you will find the information about the Prime version and the installation, which you must have done before.
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira
  Please log in with your access data (e-mail address and the password you chose for the subscription) in your customer account, with which you have purchased the subscription before. After that, your purchased license will be displayed in your customer account under ABOS and can be used by you.

  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "Support".
  Questions about the license or Avira payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.

  Kind regards and have a nice Sunday

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• 

  pascha45

  • June 11, 2023 18:49

  Hello Steven,

  Unfortunately, you have replied with a "no-reply" email. This is a notification email that only serves to inform you about a new comment on your post.

  In addition, it is also described, it says:

      "You are receiving this notification because you signed up for post updates.

      Please do not reply to this message (in this notification email!)

      Email replies will not update the Help Center content."

  
  The "no-reply" emails are not included in the post. This information will not be read. 

  Please post questions or information only in the provided fields in your post. Thank you for your understanding.

  Kind regards 

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