Avira Antivirus appears to be locking USB sticks

Completed

Matt Robinson

• June 12, 2023 11:18

Hi, I have the latest version of Avira Antivir antivirus. In the Avira Settings > Security > Virus scans > Notifications, I have turned OFF the 'Notify me when an external drive is detected'. Now, if I insert a USB stick then try to eject it via the Windows taskbar 'Safely remove hardware and eject media' option, it tells me that the device is currently in use. After I uninstalled Avira this no longer happened. I reinstalled Avira and it's happening again. This happens whether or not any files are changed on the USB stick, simply inserting the stick then immediately trying to eject it causes the same error. I'm running Windows 10 Pro with all the latest updates.

Can anyone advise if this is a known issue?

Yes 1 No

• 

  pascha45

  • June 12, 2023 15:22

  Hello Matt,

  Yes, this behavior is known.
  We have noticed that you have already contacted the support-team.
  You are posting here in the Avira Community, a public forum, unfortunately we do not have access to your customer account or your installation.
  Premium customers with a valid license and correct registration with the reference number of your subscription can contact the support team directly from the customer account under "SUPPORT".

  Thank you for your understanding.

  Best regards

  Yes 0 No
• 

  Matt Robinson

  • June 13, 2023 10:08

  Hi pascha45,

  Thanks for the info. I don't have a support package so I was advised to post here.

  Do you know if there is a public bug tracker / issues board like bugzilla for Avira products?

  Thanks.

  Yes 0 No
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  Mark Taylor

  • June 13, 2023 20:37

  I'd also like to get a fixed version and bug tracker.

  There are many threads about this problem, so would like to get the issue confirmed is in hand.

   

  Yes 0 No

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