Intruder alert + Avira crashes

Completed

BlackWolf Corporation

• June 14, 2023 22:03

Hello everyone,
I really need help, since this morning my computer has come out of sleep mode three times while keeping a black screen, using a peripheral (mouse movement for example) the black screen gives way to the windows connection interface. Back on the desktop, avira tells me that an IP address is trying to access my computer, and triggers the intrusion protocol. The IP address being: fe80::1c6f:61dd:4bba:a0bc I understand that it's local, but when in doubt, I decide to add an intrusion protection rule to avira's firewall, systematically blocking this IP. Since then, avira freezes when I try to access the "intruder protection" page by clicking on manage. What should I do?

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• 

  Marlon Berger

  • June 15, 2023 06:19

  Try these:

  Erstellen und Verwenden eines Avira Rescue Systems – Offizieller Avira Support | Wissensdatenbank & Kundensupport| Avira

  Der Einsatz von Avira Rescue System – Offizieller Avira Support | Wissensdatenbank & Kundensupport| Avira

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• 

  pascha45

  • June 15, 2023 09:03

  Hello Blackwolf Creative,

  You are writing here in the Avira Community, a public forum, unfortunately we do not have access to your customer account.
  Premium customers with valid license and correct registration can reach the support team from the customer account directly under "SUPPORT"  via chat, e-mail and (partly) phone.

  From there, a check of your installation and subsequent troubleshooting instructions is possible, which we unfortunately cannot initiate from here. In addition, no personal access data may be given here, this is only possible in accordance with GDPR by e-mail with the support. Thank you for your understanding.

  Kind regards

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