When My Computer Drops Internet connection... I get a Blue Screen Crash with Avira pro paid subscription Version

Completed

windy black

• June 21, 2023 01:54

I have Windows 10 E

 

Edition    Windows 10 Enterprise
Version    22H2
Installed on    ‎8/‎2/‎2021
OS build    19045.3086
Experience    Windows Feature Experience Pack 1000.19041.1000.0

 

Every Time the internet drops  I get that blue screen crash. Errors like IRQ mismatch or something along with other errors the computer crashes with in 2 mins of a reboot if the internet is down.

If I take out the Ethernet cable... The computer will not crash. IF I install Avira pro paid version... the internet can go down and the computer will not crash.

I have 2 computer with that are plugged in via Ethernet with windows enterprise and when the internet drops I get the bluescreen error. Any Ideas Support team or will I need to cancel my subscription  

Yes 0 No

• 

  windy black

  • June 21, 2023 01:55

  Avris Prime is the version I am running where I pay for the antivirus and real time protection

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  pascha45

  • June 21, 2023 07:56

  Hello windy black,

  You are writing here in the Avira Community, a public forum. Unfortunately, we do not have access to your customer account nor to your installation, this is only possible via the support. 
  Premium customers with a valid license and correct login can contact the support team directly from the customer account under "SUPPORT".
  We have noticed that you have already contacted support and created a ticket there. You will receive further information in your self-requested ticket from the support team. Thank you for your understanding.

  Kind regards

   

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