VPN Pro - Where is it

David Yeates

• October 21, 2023 18:15

If I go to My Account/Decices and then select the machine, it says Phantom VPN Installed. Where is it and how do I access it. I use Firefoix, Chrome and the new Avira Secure Browser, yet I can not find the Phantom VPN. I have another machine running opera and it seems to work ok. Any ideas....

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• 

  pascha45

  • October 22, 2023 06:34
  • Edited

  Hello David,

  You are writing here in the Avira Community, a public forum, we have neither access to your Avira customer account nor to your installation.
  You have several e-mail addresses stored in your Avira customer account. Please log in to your customer account with the email address you used when ordering the licence and check your installation.

  Below you will find the installation instructions:
  How do I upgrade my Avira Phantom VPN Free to VPN Pro after the purchase? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Did you follow these instructions?

  Below you will find a lot of information and answers about VPN in the Avira Knowledge Base & Customer Support:

  https://support.avira.com/hc/en-us/sections/360003731518-VPN 

  We have been informed that you have already contacted the support and asked them to create a ticket.
  If you have any further questions, please contact the support team, also to avoid duplicate processing. Thank you for your understanding.

  Many greetings and have a nice Sunday

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