Just purchased Avira Prime and am confused

Completed

Christopher Emmer

• December 22, 2023 15:01

Hello. I purchased Avira Prime last night and I'm finding it a bit confusing. I'm not even sure if it's up and running. I can get into my account dashboard page, but I don't see any options to scan my computer for viruses or any other malicious activity. Am I doing something wrong? Any help would be appreciated. 

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  pascha45

  • December 22, 2023 17:08

  Hello Christopher, 

  Unfortunately, we cannot understand your information, so we do not know whether you are doing something wrong.
  You have not provided any information, not even which OS is installed on your computer.
  If you do not see any options for scanning your computer, your installation may not be correct.
  Here you will find instructions on how to install the licence you have purchased.

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  If you follow these instructions, you should be able to see that your purchased licence is correctly registered and can be scanned for malware.

  Run a full virus scan – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT":  via e-mail, support chat and (in some cases) telephone.

  We wish you a peaceful Christmas and all the best for the new year 2024

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