A dissatisfied customer
Completed
Dear VPN support team,
I am writing this letter to express my deep dissatisfaction with the quality of service provided by your VPN company. I have been experiencing repeated issues of slow connection to your servers, and despite contacting support several times, the responses received have been extremely generic and ineffective.
It is unacceptable that the connection speed barely exceeds 1MB when using your VPN, while direct competitors are able to offer speeds of 20MB to 30MB. This disparity is glaring and demonstrates a clear deficiency in your services.
I am tired of trying to resolve this issue through support, which clearly has not been able to find an effective solution. Receiving standardized responses claiming that the problem has been resolved, when in reality it persists, is extremely frustrating and shows a lack of commitment to customer satisfaction.
I hope that this complaint is taken seriously and that concrete measures are taken to improve the quality of the connection offered by your VPN. Otherwise, I will be forced to seek services from competing companies that can meet my needs efficiently and satisfactorily.
Sincerely, A dissatisfied customer
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Hello Naldo,
You are writing here in the Avira Community, an user2user forum. The Avira Community is subject to the strict requirements of the General Data Protection Regulation.
Once again: You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, questions about your Avira version and your installation can and may only be answered by the support team via your customer account by email in accordance with the General Data Protection Regulation, i.e. GDPR-compliant by email. The Avira Community is not a way to contact the Avira Support team directly! This has already been pointed out to you several times. Could it be that you have inadvertently overlooked our answers and information on our Avira Community guidelines?1.) 25.03.2024 https://support.avira.com/hc/de/community/posts/23590521355793--VPN-server-located-in-Brazil-is-at-a-very-low-speed
3.) 12.04.2024 https://support.avira.com/hc/de/community/posts/24140413003025-very-slow-vpn
4.) 14.04.2024 https://support.avira.com/hc/de/community/posts/24140413003025-very-slow-vpn?page=1#community_comment_24171204789905
Based on your contract documents available to Support, the information about your installation, your various contacts, the message submitted here and the message submitted also to Support at the same time, only the Support team can process your settings by email in compliance with the GDPR. You have already received information about the request you also submitted to Support. Thank you for your understanding.
Kind regards
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