Can't log in into my account

Completed

Permanently deleted user

• August 26, 2024 10:02

hello, I can't log into my avira account anymore. I deleted the mail address I used for the booking of the subscription a while a go and didn't realize that it was still connected to avira. I'm still paying for the subscription and can provide with the transaction code to verify my identity. Please help me to get back into my old account, which I can't use now but still pay for. 

Best regards Aaron 

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• 

  pascha45

  • August 27, 2024 07:07

  Hello Aaron,

  Deleting a licence is not a termination. This is also described by Avira in your customer account, see:

  "Delete account:

  You can delete your Avira account at any time. We will remove all of your data from our databases. This includes your purchase history, subscriptions, device information, etc. Keep in mind, you won't be able to recover any of it. By deleting the account, your installed Avira products will not be removed. Our Free products will still protect you".

  You are writing here in the openly accessible Avira community forum, an user2user forum.
  Avira is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by e-mail with your correct registration via Avira Support. Thank you for your understanding.

  Kind regards

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