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Licence time out before due date

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  • Avatar
    Lukas Huptas

    Hello Philip,

    To install (or reinstall) your purchased Avira please connect to your Avira account at:

    https://my.avira.com

    Log in with your credentials and head up to "Subscription". There you're able to initiate the installation.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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    Permanently deleted user

    When I log in I then go to subscriptions I then have two choices buy a new one or activate an existing subscription and in here I can type in the code that I used to initialise it at the time of purchase it then flashes red --The activation code is invalid-- and since the original subscription still has until December 2020 it seems something is wrong with Avira's accounts.

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    Permanently deleted user

    I have just been looking at my level of anti virus protection and it appears that also has been affected and I am now running on the free version and I don't know how long its been like this but I do know I'm not getting what I paid for.

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    Lukas Huptas

    Hello Philip,

    Well, if you purchased Avira before there is no need to enter a key again. This one is saved into your account. So, in this case, please make sure that you're logged in with the correct credentials. Also please note that if you've payed with Paypal and used a different email address, this one could be used to create an Avira account as well.

    Arthur Lukas Huptas

    Avira Community Manager

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    Permanently deleted user

    I can sign in with my Hotmail account and I can sign out and back in again when signed in I can see my registered device and my account details.  So from here I can only repeat what I have already said above so when I go to subscriptions I can only see two choices and the one I believe I need is Activate an Existing Subscription I'm then asked for an activation code. Can you tell me exactly what else I do in here.  The licence I bought was for 3 devices I have only ever used it on one device I do have another PC that is just using the free version of Avira anti virus so I have tried to activate this and the result is the same.  

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    Permanently deleted user

    I have just spotted this in the Home or Business Contact Area of the support page and it reads

    Unfortunately, as a user without a license, you are not authorized to make a support request

     

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  • Avatar
    Lukas Huptas

    Hello Philip,

    As expected we found two accounts based on your name. Your account based on the Hotmail address has an expired license, your account used with a Gmail address is active and has a valid license.

    So please log in with your Gmail account instead of the Hotmail account.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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    Permanently deleted user

    I've got there its taken 3 days though, let me say this firstly I didn't realise I had an account that I had access to until you mentioned it, secondly there was a period where Avira defaulted to the free version, and I still have one PC that is, I can now see that I have two accounts and when I'm logged with Google I can see them both on separate tabs.

    I apologise if I have seemed at all off hand but it has been a rather stressful getting to the bottom of this.

    Thanks

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    Lukas Huptas

    Hello Philip,

    No worries. We're glad that we've found a solution and wish you all the best. If you need anything else just come back. 

    Have a nice week ahead.

    Arthur Lukas Huptas

    Avira Community Manager

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    Permanently deleted user

    Hello, I cannot use Avira System Speedup Disk Doctor.

    Got a message that my License has expired, and am offered to by Avira System Speedup. 

    I am sorry to say that, but it does not happen for first time. 

    Avira System Speedup is included in the packet which I renew every year. 

    The Disk Doctor was working with the old version but now now. What can I do to use the Disk Doctor. 

     

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    Lukas Huptas

    Hello Nina,

    Well, first of all, please open a new post for your own next time, as your post can beeing lost within our community.

    In your case - as we need personal data - please login to your Avira account and send a request straight to our support department. Our colleagues will assist you with your issue.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

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