We’re here to help

Payment for Pro, but no service

Completed

Comments

7 comments

  • Avatar
    Arthur Lukas Huptas

    Hello Alexander,

    Well, could you be so kind and provide us more details about your used operating system and how you subscribed?

    Thank you in advance.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

    0
    Comment actions Permalink
  • Avatar
    Alexander Schindler

    2. Sep 2019 16:59:23 MESZ
    Transaktionscode: 16L96188DT337132J 

     

    I Paid

    i used 1,44 GB of my monthly traffic of 1GB?

     

    0
    Comment actions Permalink
  • Avatar
    Arthur Lukas Huptas

    Hello Alexander,

    As we don't have access to your subscription we kindly ask you to provide this information:

    • Which operating system are you using?
    • Did you use it on several devices?
    • How did you subscribe (App Store, e.g.)?

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

    0
    Comment actions Permalink
  • Avatar
    Arthur Lukas Huptas

    Hello Alexander,

    So we did some investigation and found your account. This account isn't activated at the moment, so you need to activate it. We've resent this mail again so after finish setup your account you can start using Avira Phantom VPN Pro. 

    Afterwards, please login into your account at the device you want to use Avira Phantom Pro.

    Best,

    Arthur Lukas Huptas

    Avira Community Manager

    0
    Comment actions Permalink
  • Avatar
    Alexander Schindler

    I tried to, but it doesn´t work. How should i activate it exactly?

    0
    Comment actions Permalink
  • Avatar
    pascha45

    Hello Alexander,

    Here you will find instructions for activating the Avira Phantom Pro license:

    https://support.avira.com/hc/en-us/articles/360000793445-How-do-I-upgrade-my-Avira-Phantom-VPN-Free-to-VPN-Pro-after-the-purchase- 

    Is this answer helpful?
    Kind regards

    0
    Comment actions Permalink
  • Avatar
    Alexander Schindler

    No It was not helpful. It doesn´t work. I AM REGISTRED, at the bottom I can see my name...

    0
    Comment actions Permalink

Post is closed for comments.