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Renewal problems

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5 comments

  • Avatar
    pascha45

    Hello Willy,

    Did you try to login with your used Avira credentials? If you are having more than one Avira account, please make sure that you are logged in with these which your subscription is used with.

    Important: Please log in with the email address in the customer account that was used for the invoice.

    Is this answer helpful?

    Kind regards

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  • Avatar
    David Richards

    Request to have renewal turned off.

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  • Avatar
    Lukas Huptas

    Hello David,

    As sadly we cannot verify you through a public board, you need to turn off your active subscription on your own. But: It's quite simple!

    Just head up to https://my.avira.com and login with your Avira credentials. There you can deactivate your subscription:

    https://support.avira.com/hc/en-us/articles/360000924057-How-do-I-disable-or-enable-the-Automatic-License-Renewal-of-my-Avira-product-

    Arthur Lukas Huptas

    Avira Community Manager

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    Peter Nickless

    What is the subscription for ?
    What do you get for your money?

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    Peter Nickless

    what is the difference between a subscription and a licence?

    Also I think I may be registered with an email address I can no longer access, I therefore cannot reset the password
    If this is the case what do I do?

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