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Phantom VPN does not show license purchase

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    Flying flute

    I guess its because of Catalina update. Actually I have the same problem. My subscription ends yesterday and I can't renew it because nothing happens after I push the purchase button. It only opens the mac app store's login dialog and leads me to the Avira subscription page where I can change nothing. And in Avira program top menu my purchase was started but its everlasting..... nothing happens too. 

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    Dominik Klesel

    Hello,

    please uninstall the program and perform a fresh installation from the apple store. Make sure not to log in to an Avira account over the Register button after the installation. When you buy our products from the store, the license is stored in the apple store and not in the Avira account.

    So if you log in to an Avira account, the program thinks that you are a free user and the program will also turn into the free version.

     

    Best,

    Dominik Klesel

    Avira Customer Service Engineer

     

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    Flying flute

    Ok. I did it as you wrote. But where should I log in and buy pro? What to do for the first?

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    Flying flute

    I push the button "Buy" (not logged in) and App Store says that its successfully bought, but in Avira's menu the black stripe says: "the buy is not finished try later". What am I doing wrong?

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    Flying flute

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    Flying flute

    My subscription appears in Appstore but Avira's menu still remaining the same. 

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    Keti

    Hello, thank you.

    After wasting all evening with Phantom vpn (I had this happen before but purchase was restored after pressing the "restore purchase" button) and being annoyed to no end, I have decided I cant be bothered anymore so ended the avira subscription (which will run out in a week) and switched to Nordvpn. More expensive, but I got immediate customer support through the chat and everything works smoothly. 

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    Flying flute

    Hey, guys. You don't care as I guess? Ok. Going to Hotspot Shield.

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    Dominik Klesel

    Hello,

    our developers have made changes in the backend today that should fix the problem.
    Please restart the system once, then VPN should appear again in the Pro version.
     
    Best,

    Dominik Klesel

    Avira Customer Service Engineer

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    Flying flute

    Still not working. That's bad

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    Dominik Klesel

    Hello,

    I will check your issue intern again and answer you back in this case when I have further information

    Best,

    Dominik Klesel

    Avira Customer Service Engineer

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    Dominik Klesel

    Hello,

    Unfortunately, we need some additional information, which we can´t request on this public channel. Could you please write to us via facebook messenger and refer to this community post? 

    Thanks.

    Best,

    Dominik Klesel

    Avira Customer Service Engineer

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