Anthony Layland was

Completed

Permanently deleted user

• October 12, 2019 05:27

I paid with PayPal and used the same email address that I use for Avira namely anthonylayland@talktalk.net so why the problem

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• 

  pascha45

  • October 12, 2019 11:51
  • Edited

  Hello Anthony,

  Thread: Annual subscription taken but no license provided
  ... and now I can't even open Avira.

  Does this mean that the new license is not listed in your customer account?                                  

  Is it a new purchase of this license or an automatic license renewal?  

  Without precise information, it is difficult to provide assistance.

  If you want further investigation you can, of course, contact our support team directly under the Contact Avira section on the main page: https://support.avira.com/hc/en-us 
  There is access to your customer data - which is not possible here.

  Kind regards

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