VPN not working with pro account - unable to contact Avira

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Permanently deleted user

• October 22, 2019 17:54

My VPN has been not working for a while now. I have an Avira account and bought it from the site, the pro version that costs me exactly 6,48€ a month. Whenever I try to connect, I just get an "unknown error", and that's all. Of course, I can't contact Avira directly because apparently I don't have a license ? Anyway I think I'll just end up switching for another VPN provider, this is really unacceptable and extremely unprofessional.

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• 

  Customer Service

  • October 23, 2019 08:20

  Hello,
  
  did you order the license through our shop or an app store? If over an app store about which one?
  
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

   

   

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