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Windows freezes during Avira update

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5 comments

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    Dominik Klesel

    Hello,

    so the error still occurs after the manual reinstallation? What version of Avira Antivirus is installed? Please check if any other antivirus program is installed, which could occur the error.

    Best,

    Dominik Klesel

    Avira Customer Service Engineer

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    reso44

    Yes it still occurs after manual reinstallation. I have malwarebytes installed, but the problem also appeared before (when I had just Avira).

    Product version: 15.0.1910.1604

    Virus definition file 8.16.28.112

    Engine Version 8.3.54.124

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    Dominik Klesel

    Hello,

    please check if you have a database, back up software, or any other software which is handling huge amounts of files. If yes, please add them to the exceptions as described under the following link:
    https://support.avira.com/hc/en-us/articles/360000834465-How-do-I-setup-Exceptions-for-Files-Folders-and-Processes-
    After that, the timeouts shouldn´t appear again.

    Best,

    Dominik Klesel

    Avira Customer Service Engineer

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    reso44

    I have added all partitions to exceptions, besides C (system) and it still occurs. :(

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    Dominik Klesel

    Hello,

    as already described, the timeout is probably caused by a program that processes a lot of data at once. Programs are basically installed under the partition C:
    So please go to the program folders under C: and check if there is a backup software or a database that occurs these timeouts.

    Best,

    Dominik Klesel

    Avira Customer Service Engineer

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