Windows freezes during Avira update

Permanently deleted user

• November 02, 2019 11:51
• Edited

Hello, I have the same symptoms as this topic (but I dont want to uninstall Avira): https://support.avira.com/hc/en-us/community/posts/360008359077-avgntflt-Windows-freezes-timeout 

Windows freezes for 2-3min during Avira update (80%), the only thing I can do is moving the mouse cursor. I have tried reinstalling Avira (with iobit uninstaller and with avira registry cleaner).

Windows 10 Pro 1903

Free Avira Antivirus

Event viewer:

-

System

- Provider       [ Name] avgntflt

- EventID 18       [ Qualifiers] 32775

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated       [ SystemTime] 2019-10-27T11:04:06.912369700Z

EventRecordID 4131

Channel System

Computer ***

Security

-

EventData

TIMEOUT<svchost.exe> C:\Windows\System32\msv1_0.dll

00000000020030000000000012000780000000000000000000000000000000000000000000000000

---

Dane binarne:

W wyrazach

0000: 00000000 00300002 00000000 80070012
0010: 00000000 00000000 00000000 00000000
0020: 00000000 00000000

W bajtach

0000: 00 00 00 00 02 00 30 00 ......0.
0008: 00 00 00 00 12 00 07 80 .......�
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........

Yes 0 No

• 

  Customer Service

  • November 06, 2019 10:06

  Hello,
  
  so the error still occurs after the manual reinstallation? What version of Avira Antivirus is installed? Please check if any other antivirus program is installed, which could occur the error.
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Yes 0 No
• 

  Permanently deleted user

  • November 06, 2019 17:11
  • Edited

  Yes it still occurs after manual reinstallation. I have malwarebytes installed, but the problem also appeared before (when I had just Avira).

  Product version: 15.0.1910.1604

  Virus definition file 8.16.28.112

  Engine Version 8.3.54.124

  Yes 0 No
• 

  Customer Service

  • November 08, 2019 10:26

  Hello,
  
  please check if you have a database, back up software, or any other software which is handling huge amounts of files. If yes, please add them to the exceptions as described under the following link:
  https://support.avira.com/hc/en-us/articles/360000834465-How-do-I-setup-Exceptions-for-Files-Folders-and-Processes-
  After that, the timeouts shouldn´t appear again.
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Yes 0 No
• 

  Permanently deleted user

  • November 09, 2019 13:20

  I have added all partitions to exceptions, besides C (system) and it still occurs. :(

  Yes 0 No
• 

  Customer Service

  • November 11, 2019 07:57

  Hello,
  
  as already described, the timeout is probably caused by a program that processes a lot of data at once. Programs are basically installed under the partition C:
  So please go to the program folders under C: and check if there is a backup software or a database that occurs these timeouts.
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Yes 0 No

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