I did pay but have no account

Completed

Permanently deleted user

• November 14, 2019 12:37

I did pay via PayPal (automaticly).

But obviously i have NO account. 

I receive mails with a request to pay.

How can i contact the right support people from Avira.

 

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• 

  Customer Service

  • November 15, 2019 08:25

  Hello Anton,

  on the purchase, Avira will automatically create an account with the email address with that you proceed with the purchase. Also, the license will automatically be activated under this account. It is not possible to have an Avira license without an account.

  Please login to your account under https://my.avira.com/en/auth/login and you should see your licenses under the tab subscriptions.

  If you have never had an account with Avira before, you may have to enter a new password on the Forgot your password link on the page.

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

   

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