Avira Pro and Avira Prime

John Parr

• November 13, 2019 14:58

I am billed for subscriptions to both Avira Pro and Avira Prime.  I don't understand why my Avira Pro subscription was renewed when I have Prime.

 

Yes 0 No

• 

  Customer Service

  • November 14, 2019 09:06

  Hello John,

  please reach out directly to the colleagues from the customer service via the webform. 

  They can help you with a refund and also can merge the runtime of your licenses.

  You find the webform on the support main page (https://support.avira.com/hc/en-us) under Contact Avira.
  
  

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

   

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• 

  Permanently deleted user

  • December 21, 2020 16:30

  What is the difference between "Prime" and Pro????

  I am a Retired 1 computer user only.

  Thank You

  Phyllis

  Yes 1 No
• 

  pascha45

  • December 23, 2020 08:01

  Hello Phyllis,

  You can check the individual licences below:

  With the Prime version, you can install all apps as you wish and many apps can be set to be done automatically if you wish.
  In addition, the Prime licence can be installed on 5 devices, including smartphones and tablets within the family and on different operating systems.
  Below is a comparison of the Avira versions:

  https://www.avira.com/en/buy-antivirus 

  If anything is still unclear, please let us know, we are happy to help.

  We wish you a peaceful Christmas and all the best for the New Year.

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