Phantom VPN not connecting to any virtual location

Completed

Roman Maszczyk

• November 17, 2019 11:41

Dear Avira,

Phantom VPN is not connecting to any virtual location. I use Win 10 and I don't use any other VPN software. Phantom doesn't generate any error message, it simply tries a location and then displays the message "Your connection is not secure". Actually this problem is quite common.

My subscription is valid until May, 2020.

Rgs,

R

 

Yes 0 No

• 

  Customer Service

  • November 19, 2019 08:26

  Hello Roman,

  Did you already try a reinstallation? 

  Does it only appear in one network, or also in other ones?

  If you have a subscription you can also reach out directly to the colleagues of the customer support. They have a lot more possibilities to analyze your situation.

  Best,

  Dominik Klesel

  Avira Customer Service Engineer

  Yes 0 No

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