Problem activation again

Completed

Permanently deleted user

• November 29, 2019 10:21

Hello, I bought a renewal today for another month,I am from Poland, I do not know English well but I associate it.  I bought an extension for another 1 month   Unfortunately, the product has not activated to the PRO version   

What I should do now?

Why is my license not working? please help

Paweł.

 

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• 

  Permanently deleted user

  • November 30, 2019 08:30
  • Edited

  maybe you can try this: https://support.avira.com/hc/de/articles/360000793445-Wie-aktualisiere-ich-Avira-Phantom-VPN-auf-die-Pro-Version-nach-dem-Kauf-der-Pro-Lizenz-
  or contact support directly. at the bottom left of the page (private user/ tel.-mail).
  And very good translations (d., engl., pl, ...) can be found on this page: https://www.deepl.com/translator

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• 

  Customer Service

  • December 02, 2019 13:01
  • Edited

  Hallo Pawel.

  As pel already said.

  In this case it make sense to contact the support directly.

  But for now I already wrote you an email. So please check your mailbox and answer directly to the mail and then I can help you out in finding a solution.

   

  Best,

  Felix Bär

  Avira Customer Service Engineer

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